Service Steward

In-House Porcelain Lease Program for Hotels

Luxury table service should feel intentional, consistent, and unmistakably yours.

Service Steward’s In-House Porcelain Lease Program gives hotels a refined tabletop system—without the burden of ownership, storage chaos, or unpredictable replacement costs.

This is not china rental.

It is managed stewardship.

The Program at a Glance

Each participating hotel receives:

• Three curated luxury porcelain patterns from the Service Steward collection
• One exclusive house pattern, customized with the hotel’s crest, insignia, or name
• Ongoing inventory management, care standards, and replacement oversight
• Optional wash, polish, and re-kitting support, depending on the hotel’s BOH needs

The result is a consistent, elevated tabletop identity—maintained professionally.

Three Signature Patterns

Hotels select three patterns from the Service Steward library, designed to cover the full range of in-house events:

• Formal banquets and black-tie occasions
• Modern luxury dining and editorial settings
• Garden, heritage, or seasonal presentations

Patterns may be:

• Fixed for the contract term, or
• Rotated seasonally by agreement

Each pattern is maintained as a complete, ready-to-deploy service set.

Your House Pattern

The fourth pattern is uniquely yours.

Service Steward produces and manages a dedicated porcelain pattern featuring:

• Your crest, insignia, or monogram
• Optional property name or mark
• Subtle placement designed for luxury service

Crest usage is verified and approved prior to production.

Service Steward coordinates sampling, production, and long-term replacement continuity.

Where the Program Is Used

Approved applications include:

• Banquets and private dining
• Weddings and special events
• VIP suites and lounges
• Tea service and signature experiences

High-risk or uncontrolled environments may require a supplemental handling plan.

Inventory Sizing

Each program is sized specifically to the property, based on:

• Maximum banquet capacity
• Event overlap and turnaround needs
• Service style and piece count per setting

Typical starting configurations:

• 200 place settings (boutique properties)
• 400 place settings (full-service hotels)
• 600 place settings (banquet-forward venues)

A “place setting” is defined collaboratively to match your service standards.

Care & Operations Models

Hotels choose the level of support that fits their operation.

Hotel-Managed Wash

• Hotel BOH washes daily use
• Service Steward provides SOPs, racks, and training
• Monthly inspection and inventory audit included

Hybrid Support

• Hotel handles standard service
• Service Steward manages peak loads, delicate pieces, or overflow
• Ongoing audits and inventory balancing

Fully Managed Stewardship

• Service Steward handles washing, polishing, packing, and re-kitting
• Hotel receives ready-to-deploy service crates

Each model is designed to protect finish, reduce breakage, and remove operational friction.

Care Standards

To preserve quality, all programs operate under defined handling standards:

• No mixed loads with cookware or metal bins
• Porcelain, glassware, and silverware washed separately
• Air-dry only for porcelain
• Approved racks and crates used exclusively
• Trained handling for banquet and dish leads

If standards are not consistently met, the program may shift to a higher-support tier.

Replacement & Wear Policy

Normal use is expected. Chaos is not.

Included

• Reasonable surface wear
• Normal utensil marking over time

Billable

• Chips, cracks, thermal shock
• Loss or unreturned inventory
• Unauthorized third-party handling

Each program includes a replacement allowance, with clear monthly reconciliation.

No surprises. No inflated penalties.

Storage & Presentation

Service Steward provides guidance and systems for:

• Pattern-specific storage
• Vertical plate organization
• Protective separators and labeled crates
• Climate and handling best practices

Everything stays organized, counted, and ready.

Commercial Structure

Programs are offered on a monthly lease basis, typically with:

• 12-month minimum term
• 24-month term recommended for crest programs

Monthly fees cover:

• Pattern access (3 curated + 1 house pattern)
• Inventory buffer
• Training and SOPs
• Audits and replacement allowance

Optional add-ons include:

• Wash and polish services
• Seasonal pattern rotations
• Expanded inventory for peak periods

Why Hotels Choose This Program

• Elevated banquet identity without large upfront spend
• Predictable costs and controlled replacement
• Reduced BOH stress and breakage
• A branded tabletop experience guests remember

This is a system designed to perform quietly—and flawlessly.

A Final Word

Service Steward exists to protect the details guests notice most.

The table is one of them.

We build the system.

We manage the care.

You deliver the experience.